Does Noella B ship to P.O. Boxes?
Yes. Please make sure your P.O.Box is the correct size to fit a package from us.
Does Noella B ship to hotels or any residential addresses?
Please do not ship to a hotel address. Most of the time packages are sent back to us or are lost. We are not responsible for refunding/re-shipping if this happens.
How long will it take for my order to arrive?
All order will arrive in 5-8 business days after it has left our shipping location. We ship in 3-5 business days after your order (unless a different time frame is noted on a specific product). If there are any delays with the postal carriers, there may be additional delays that are out of our control.
Does Noella B ship internationally?
At the moment we do not ship to any country outside of the United States.
What happens to 'returned to sender' and/or unclaimed packages?
It is a customer’s responsibility to provide the correct shipping address and to track the order using the tracking number we provide in the shipping confirmation email. We encourage you to always check your SPAM and JUNK email folders as confirmation emails sometimes tend to end up there. If you are moving, please notify us of the new shipping address by contacting care@noella-b.com even if you have mail forwarding set up. If an order is returned back to us due to insufficient address, forwarding issues or if the package was unclaimed, please know that we can only store the return package for 30 days after we receive them back to us. We can not be responsible for re-shipping the unclaimed and/or insufficient address packages and are unable to refund according to our returns policy. If you have tracked your package and can see that is was returned back to us, please email care@noella-b.com to notify us. Please provide the correct address and we will provide you with a payment link to cover the cost of re-shipping your package.
Where is my package? It was marked "delivered," but I didn't receive it.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered that day, but here are some tips to try in the meantime:
-First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to the sender.
-Look around to see if it was left nearby and ask your neighbors in case it was delivered to them instead of you.
-See if another member of the household accepted the delivery.
-Check your mailbox, most of our packages fit into a mailbox.
Any packages that are marked "delivered" that you have not received, must be reported to us within 5 days of the official USPS or UPS delivery scan. Please report by emailing care@noella-b.com. We always send out an email with tracking information. It is the customer's responsibility to track their order closely.
If it still has not arrived, please go to your local post office and provide them with the tracking information so they can investigate this further.
It is a customer’s responsibility to provide the correct address that USPS is able to deliver to. If USPS is unable to deliver to the address that the customer provided, the customer has to resolve the delivery issue with USPS directly. If the package gets returned to us as undeliverable, a customer can choose to either have the package resent for a re-shipment fee of or receive a refund in the amount that was originally paid minus any shipping fees.
